Why Would You Freeze Your Account?

If you suspect any unusual or unauthorized activity but still have access to your account, you can proactively freeze it to prevent further transactions. Freezing your account is a quick and secure way to stay in control and protect your assets.

Once frozen:

• ❌ No new trades will be allowed

• ❌ Any pending orders will be cancelled

• You will receive an email with details of your open positions

• Available funds will be issued as a payout to your registered bank account

• ⛔ Fund addition and withdrawal will be disabled on the Trading Platform

• If you have open positions, you can square them off via our Call & Trade service at +91 70100 75500

• ❌ Access to Mobile and Web Apps will be restricted (login disabled)

How to Freeze Your Account

1. Via Navia APP

• Log in to your Navia account

• Scroll to the bottom and open the Account section in the footer

• Tap Freeze Account

2. Via Email

• Send an email to stoptrade@navia.co.in from your registered email ID

• Mention your 8-digit UCC (Unique Client Code)

• Processing time:

  • If received during trading hours – Account will be frozen within 15 minutes

  • If received after trading hours – Account will be frozen before the next trading session

How to Unfreeze Your Trading Account

• Tap ‘Contact Support’ on the notification screen to raise a support ticket on the Navia  APP, or
• Send an email to support@navia.co.in from your registered email ID

• Your request will be processed within 48 working hours after necessary due diligence

Important Clarifications

• Freezing/blocking affects only the online access to your Trading Account; Navia’s Risk Management activities will continue as per the existing risk policy.
• This does not make your UCC inactive in Exchange records.
• Freezing applies only to the Trading Account, not to your Demat Account.
• Once submitted, a Freeze Request cannot be cancelled; however, you can submit an Unfreeze Request via email or the Navia App.
• Navia will not be responsible for losses, if any incurred prior to or after the voluntary freeze of your account. 

Circular References

• SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 – Dated January 12, 2024

• NSE/INSP/61529 – Dated April 08, 2024