If you're facing difficulties logging into your Navia App, follow this step-by-step guide to resolve the issue efficiently.

1. Incorrect Username (UCC/Trading Code)

Your username is also referred to as your Trading Code, Broking Code, or UCC (Unique Client Code).

If you don’t remember your username:

• Click on "Problem with Login."
• Tap "Forgot UCC."
• Follow the on-screen instructions to retrieve it.

2. Forgot Password?

If you've forgotten your password, reset it by following these steps:

• Click on "Problem with Login."
• Enter your registered client code to initiate a password reset.
• Check your email inbox for the password reset link and follow the instructions.

3. Account Suspended?

If your account is suspended, you’ll need to complete the Re-KYC process for reactivation.

Important Notes:

• Joint accounts can only be reactivated via physical mode.
• [Click here] to view the detailed step-by-step activation process.

4. Changing Your Password

To update your password:

• Log in to your account.
• Navigate to "Account Settings."
• Tap "Settings" > "Change Password."
• Follow the on-screen prompts to set your new password.

5. Not Receiving OTP?

OTPs are sent to your registered mobile number and email.

If you haven’t received an OTP:

• Check your email inbox (including spam/junk folders).
• Regenerate the OTP and wait a few minutes.
• If the issue persists, contact support for alternate login methods.

6. Account Blocked or Locked?

If your account is blocked due to multiple incorrect password attempts: Use the "Problem with Login" option and follow the instructions to unblock your account.

7. Market Watch Issues

If your Market Watch list is not loading or scrips are missing:

• Go to "Accounts."
• Tap "Clear Cache."
• Log out and re-login to the app.
• Re-add the scrips to your Market Watch list.

8. App Displays "Something Went Wrong"

This error might be caused by a temporary service issue or connectivity problem.

Steps to Fix:

• Check our [Announcements Page] for any known technical issues.
• Navigate to "Accounts" > "Clear Cache & Cookies" to refresh the app.
• Log out and re-login.
• Try switching to a different internet connection (Wi-Fi/Mobile Data).
• If the issue persists, raise a support ticket with details of the issue (screenshots/videos will help us troubleshoot faster).

9. Unable to View Funds in the App?

Fund balances may not be visible under the "Funds" section during trading holidays.

Alternative:  View your balance via: Back Office > "Statements & Reports" > "Overall Position" for real-time fund details.