What is MNRL? 

MNRL stands for Mobile Number Revocation List, published by TRAI (Telecom Regulatory Authority of India). It contains mobile numbers that have been disconnected, deactivated, or are no longer valid.

Depositories such as NSDL periodically compare the mobile numbers registered in demat accounts against the MNRL database to ensure that client contact details are valid and updated.

Why is my account suspended due to MNRL? 

Your account may be suspended if:

• Your registered mobile number appears in the MNRL list.
• The mobile number has been disconnected or is inactive.
• A valid replacement mobile number has not been updated within the stipulated timeline.

In such cases, the account may be marked as KYC non-compliant and may be suspended for debit transactions as per regulatory requirements.

What should I do if my account is suspended? 

You need to update your active mobile number and complete the required KYC update process. Our team will guide you through the necessary steps.

What documents may be required?

Depending on the case, you may be asked to submit:

• PAN Card
• Passport (for NRI clients)
• KYC Update Form
• Mobile Number Update Request Form

How long does reactivation take? 

Once the required documents are submitted and verified, the reactivation process will be initiated. Our team will keep you updated on the status.

How can I avoid MNRL-related suspension?

• Keep your registered mobile number active.
• Update us immediately if your mobile number changes.
• Complete KYC updates whenever requested.

Need Help? 

If your account is affected by MNRL, please contact our  Support Team for assistance with the mobile number update and account reactivation process.